Bila Support Service
Terms & Conditions

Confidentiality
All personal information gathered by the counsellor during the counselling service will remain confidential and secure except when:
1. It is subpoenaed by a court of law or
2. Failure to disclose the information would place you or another person at risk or
3. Your prior approval has been obtained to:
a. Provide a written report to another professional or agency e.g., a GP or a lawyer or
b. Discuss the material with another person e.g., a parent or employer

Emergency Situations
I agree that, if at any time, I feel, think, or believe I am in a crisis situation and require emergency assistance, I will not rely solely on Bila Community Group and I will seek appropriate assistance elsewhere:
- Emergency – call 000
- Lifeline 24-hour crisis counselling line – call 13 11 14
- Problem Gambling Helpline – 1800 858 858
- Or a local Doctor / Hospital

Referrals
I accept that Bila Community Group have a duty of care to all participants and that I may be referred to a service other than Bila Community Group if the Counsellor/s decide that they are unable to assist me.

Fees
I understand and accept that Bila Community Group are to be paid prior to or immediately after each Counselling session. If the participant has an NDIS plan the participant agrees that Bila Community Group can claim the fees from the NDIS /Plan manager as per the price guideline provided by the NDIS.

Cancellation If for some reason, I need to cancel or postpone the counselling appointment, I must give at least 48 hours' notice, otherwise, I will be charged the cost for the session.

Termination of services
I agree to inform my counsellor if I wish to terminate counselling. I also understand and accept that the counsellor may withdraw services at any time and that in this case a reason/s will be provided to me.